FAQ & Practice Policies
Find transparent answers about our session framework, fees, cancellation terms, and clinical safeguarding guidelines.
Frequently Asked Questions
What is Cognitive Behavioural Therapy (CBT)?
Who is my therapist and what are their qualifications?
Do you offer online or in-person sessions?
What are your session fees and are there any admin costs?
How long is each standard therapy session?
What is your cancellation and rescheduling policy?
How do I request an initial consultation?
How many sessions will I need to see results?
Is my personal therapy information kept confidential?
What is your Safeguarding policy for minors or adult safety?
Do you provide psychiatric crisis intervention services?
Can I verify your accreditation with professional bodies?
How do I use the online CBT tools and assessments?
What locations do you serve in the UK?
Cancellation Policy
We require at least 24-48 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be charged at the full session fee.
Safeguarding Policy
OTT Psychotherapy maintains robust compliance with statutory UK safeguarding protocols for child protection and vulnerable adults.
If a minor or vulnerable adult is identified to be at risk of abuse, neglect, or harm, we have a legal duty to report concerns to local authorities or social services. Confidentiality parameters are overridden in these acute safety contexts.
Crisis Support Notice
Our practice is an outpatient service and is not equipped for immediate mental health emergencies. If you are experiencing thoughts of self-harm or acute distress, call 999, call the Samaritans at 116 123, or attend nearest A&E.